Refund Policy
Effective Date: June 2, 2025
This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for products and services offered by ScoriLab LLC (“Company,” “we,” “us,” or “our”). By purchasing our products or services, you agree to the terms of this Policy.
1. General Policy
All sales are considered final once service has begun, access to digital content has been granted, or a course or coaching session has commenced. We invest significant resources in preparing and delivering our products and services, and our pricing reflects this commitment.
2. Courses and Digital Products
2.1 Before Access
If you have purchased a course or digital product but have not yet accessed the content or materials, you may request a refund within 48 hours of purchase by contacting support@scorilab.com. Refund requests must include your order number and the email address used for purchase.
2.2 After Access
No refunds will be issued once you have:
- Logged into the course platform
- Downloaded any course materials
- Accessed any digital content
- Viewed any videos or modules
- Participated in any course-related activities
Once digital content has been accessed, all sales are final without exception.
3. Coaching and Consulting Services
3.1 Before First Session
If you have purchased coaching or consulting services but have not yet scheduled or attended your first session, you may request a refund within 48 hours of purchase by contacting support@scorilab.com.
3.2 After Services Begin
No refunds will be issued once any of the following have occurred:
- You have scheduled your first session
- You have attended any coaching or consulting session
- You have received any deliverables related to the coaching or consulting service
- The coach or consultant has begun work on your project
Once coaching or consulting services have begun in any capacity, all sales are final without exception.
4. Marketing Services
4.1 Before Work Begins
If you have purchased marketing services but our team has not yet begun work on your project, you may request a refund within 48 hours of purchase by contacting support@scorilab.com.
4.2 After Work Begins
No refunds will be issued once any of the following have occurred:
- Initial strategy meetings have taken place
- Our team has begun work on your project
- You have received any deliverables
- Account setup has commenced
- Any third-party services have been engaged on your behalf
Once our marketing services have begun in any capacity, all sales are final without exception.
5. Certifications
5.1 Before Access
If you have purchased a certification program but have not yet accessed the certification materials or begun the certification process, you may request a refund within 48 hours of purchase by contacting support@scorilab.com.
5.2 After Access
No refunds will be issued once you have:
- Accessed any certification materials
- Begun the certification process
- Taken any certification tests or assessments
- Participated in any certification-related activities
Once the certification process has begun in any capacity, all sales are final without exception.
6. Subscriptions
6.1 Recurring Charges
For subscription-based services, you may cancel your subscription at any time through your account settings or by contacting support@scorilab.com. No refunds will be provided for the current billing period once it has begun.
6.2 Subscription Cancellation
Cancellation of a subscription will take effect at the end of the current billing cycle. You will continue to have access to the subscription benefits until the end of the current billing period.
7. Exceptions
7.1 Service Unavailability
In the rare event that our services are completely unavailable due to technical issues on our end for a period exceeding 72 consecutive hours, and we are unable to resolve the issue or provide an acceptable alternative, you may be eligible for a prorated refund for the period of unavailability.
7.2 Special Circumstances
We understand that exceptional circumstances can arise. In rare cases, we may consider refund requests outside of this policy on a case-by-case basis. However, please understand that approval of such exceptions is extremely rare and entirely at the discretion of the Company. The Company is under no obligation to provide refunds outside the terms stated in this Policy.
8. Refund Process
8.1 Eligible Refunds
If your refund request is approved, the refund will be processed using the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account.
8.2 Fees and Charges
For eligible refunds, any payment processing fees incurred by the Company may be deducted from the refund amount. Additionally, if your purchase included any bonuses, gifts, or additional services provided at no extra charge, the value of these items may be deducted from your refund if you choose to keep these items.
9. Chargebacks and Payment Disputes
By agreeing to this Refund Policy, you acknowledge that initiating credit card chargebacks or payment disputes for purchases that do not qualify for a refund under this Policy constitutes a breach of this agreement.
If you initiate a chargeback or payment dispute for a purchase that does not qualify for a refund under this Policy, you agree to be responsible for all fees and costs incurred by the Company in responding to and resolving the chargeback or dispute, including but not limited to administrative costs, legal fees, chargeback fees imposed by payment processors, and any other related expenses.
10. Contact Information
If you have questions about this Refund Policy, please contact us at:
Email: support@scorilab.com
Address: 30 N Gould St, Sheridan, WY 82801
Last Updated: June 2, 2025